FAQs

The Center and COVID-19

The Great Lakes Center for the Arts continues to monitor information about COVID-19 from the CDC and orders from the Governor in order to keep patrons, staff, volunteers, and artists safe. Learn more about the Center’s approach to COVID-19.

To stay up to date on events at the Center, subscribe to the weekly e-newsletter, visit greatlakescfa.org, or the Center’s Facebook page.

For patrons that have tickets to events affected by COVID-19, there are many options available: 

  • Attend the rescheduled event at the same pricing tier.
  • Exchange your tickets for another event.
  • Exchange your tickets for a gift certificate to be used at any time.
  • Donate your tickets to the Center and receive a tax receipt.
  • Refund your tickets for the full amount.

Please also check your e-mail (including your spam and junk folders) for communications from the Center if an event you have tickets to has been changed or rescheduled. 

For additional questions, contact the Box Office at 231.439.2610 or [email protected].

Frequently Asked Questions

What are the current Box Office hours?

The Box Office is reachable daily from 9:00AM - 5:00PM by phone at 231.439.2610 or e-mail at [email protected].

The Box Office in the Center will be open for walk-in assistance beginning the week of May 26 at the following times:

  • Monday - Friday from 12:00PM - 5:00PM
  • Two hours before the start of each event

Additionally, the GLCFA office located on the second floor of the green Bay Harbor building across the street from the venue is open for walk-in assistance beginning the week of May 26 at the following times:

  • Tuesday - Friday from 9:00AM - 5:00PM

I am unable to attend an event I purchased tickets for!

We understand schedules get busy and things come up. The Center is extending its flexible ticketing policy through this next season. If you are unable to attend an event you have purchased tickets to, the following options are available:

  • Exchange your tickets for another event.
  • Exchange your tickets for a gift certificate to be used at any time.
  • Donate your tickets to the Center and receive a tax receipt.
  • Refund your tickets for the full amount.

What is Pod Seating?

This summer, Pod Seating will be introduced in an effort to maintain an appropriate distance between parties. When purchasing, the seat price will be higher as it will reflect the cost of the total number of seats in the selected Pod. 

Concessions

Concessions are planned for the 2021 Summer & Fall Season, an hour before each evening event on the Center's front Plaza (weather permitting). Be sure to check your pre-arrival e-mail before the event you are attending in the event concession details change.

The Donor Lounge will open an hour before each evening event.

Patrons will be permitted to bring full bottles of water with a lid that closes into the Theater as water fountains will not be available.

Where are you located and where can I park?

The Center is located at 800 Bay Harbor Drive, in Bay Harbor Michigan. The Bay Harbor community is just west of Petoskey on US 31. Parking for the Center is located in the GLCFA Main Parking Lot, with an overflow lot to the south.

Accommodations for handicapped parking are located in the front row and first four parking spaces of the Main Parking Lot. In addition, the Center’s porte-cochère may be utilized for easy drop-off at the main entrance to the building.

View Parking Map

May I purchase Box Seats?

When tickets for an event go on sale, they may be purchased for sections A-D with Box Seats being available only to box holders. If you are interested in Box Seats for a specific event, contact the Box Office at 231.439.2610 or [email protected] to be notified when seats open up. You may also check the website the week of an event to see if Box Seats have become available.

May I have my tickets mailed to me? When may I pick them up?

Currently, tickets are only being e-mailed to patrons in order to observe touchless ticketing. Please either bring your printed tickets with you or have them pulled up on your smartphone to be scanned as you arrive at the Center.

What do I wear?

Wear whatever makes you feel most comfortable (and don't forget your mask)! We want you to feel most welcome, regardless of wardrobe. The type of performance can sometimes be the best indicator of what is most often worn by others. For example, the audiences might be dressier for a live theater event than they might be for a pop/rock concert, comedy, or family show. Men often wear casual slacks with a button-down shirt or sweater and jacket while others opt for jeans and a polo shirt. Some men even prefer wearing a suit. Attire for the ladies varies from dresses and skirts to pants and jeans. Regardless of your choice, we want you to feel comfortable enough to truly enjoy your experience.

Can I take pictures or videos at the events?

Audience photography, recording or any other form of reproduction of the shows is prohibited unless it is specifically encouraged in the announcements before the event. The Center encourages all kinds of photos in the Center, before the show. Tag us on social media if that’s your jam! #greatlakescenterforthearts #inspireentertaineducate

Where can I view a seating map?

When the Center is not observing social distanced seating, the seat map below is accurate

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Do you offer accommodations for accessibility?

Click here to learn more about the many accessibility services the Center offers.

To make special requests prior to attending an event e-mail [email protected] or call 231.439.2600.

If you notice accessibility areas the Center could improve, please contact the Center at 231.439.2600 or [email protected].

What is a subscription?

Subscriptions are not being offered for the 2021 Summer & Fall Season. However, they are planned to return for the 2022 Summer Season. Those who were subscribers in 2019 maintain their ticketing benefits in both 2021 and 2022.

When can I buy tickets?

Events that were rescheduled from last summer are currently on sale. For the new events announced on May 7, tickets are available at the following schedule:

  • May 7 - Donor pre-sale
  • May 14 - Subscriber pre-sale
  • May 21 - Public on sale

To learn more about becoming a donor in order to gain access to tickets now, click here.