FAQs

The Center and COVID-19

The Great Lakes Center for the Arts continues to monitor information about COVID-19 from the CDC and orders from the Governor in order to keep patrons, staff, volunteers, and artists safe.

To stay up to date on events at the Center, subscribe to the weekly e-newsletter, visit greatlakescfa.org, or the Center’s Facebook page.

Can't make a show? Just let us know!

We understand schedules get double booked and things come up. While tickets
are non-refundable, we are happy to help you with options:

Share

Reach out to family or friends who may want to attend but do not have tickets yet.

Exchange

Contact us to exchange your tickets for another event within the 2021 Summer & Fall Season based on availability.

Donate

If you wish to donate your ticket purchase, please contact us so we can provide you with a gift receipt and offer your tickets to others to purchase and attend.

If Covid-19 prevents you from attending an event you have purchased tickets to, please contact the Box Office to discuss your options.

Frequently Asked Questions

What are the current Box Office hours?

The Box Office is reachable daily from 9:00AM - 5:00PM by phone at 231.439.2610 or e-mail at tickets@greatlakescfa.org.

The Box Office in the Center is available for walk-up assistance beginning two hours prior to the start of events

Additionally, the GLCFA office located on the second floor of the green Bay Harbor building across the street from the venue is open for walk-in assistance at the following times:

  • Monday - Friday from 9:00AM - 5:00PM

Concessions?

Concessions for the 2021 Summer & Fall Season will be available an hour before each evening event and during intermission.

  • Patrons will be permitted to bring full bottles of water with a lid that closes into the Theater.

I am unable to attend an event I purchased tickets for!

We understand schedules get busy and things come up. While tickets are non-refundable, if you are unable to attend an event you have purchased tickets to, the following options are available:

  • Share your tickets with friends or family that do not have tickets but would like to attend.
  • Exchange your tickets for another event.
  • Donate your tickets to the Center and receive a tax receipt.

If Covid-19 prevents you from attending an event you have purchased tickets to, please contact the Box Office to discuss your options.

What is the Center's current masking policy?

For your safety, GLCFA staff and volunteers will be masked during events. Any unvaccinated patrons are asked to wear a mask while inside the venue & any patron wishing to wear a mask regardless of vaccination status is welcomed to do so.

Where are you located and where can I park?

The Center is located at 800 Bay Harbor Drive, in Bay Harbor Michigan. The Bay Harbor community is just west of Petoskey on US 31. Parking for the Center is located in the GLCFA Main Parking Lot, with an overflow lot to the south.

Accommodations for handicapped parking are located in the front row and first four parking spaces of the Main Parking Lot. In addition, the Center’s porte-cochère may be utilized for easy drop-off at the main entrance to the building.

View Parking Map

May I purchase Box Seats?

When tickets for an event go on sale, they may be purchased for sections A-D with Box Seats being available only to box holders. If you are interested in Box Seats for a specific event, contact the Box Office at 231.439.2610 or tickets@greatlakescfa.org to be notified when seats open up. You may also check the website the week of an event to see if Box Seats have become available.

May I have my tickets mailed to me? When may I pick them up?

Currently, the Center is observing both touchless ticketing and Will Call.

  • For touchless ticketing, please either bring your printed tickets with you or have them pulled up on your smartphone to be scanned as you enter the Theater. 
  • If picking your tickets up at Will Call, please allow yourself enough time to get your ticket(s) and find your seat(s) before the event begins.

What do I wear?

Wear whatever makes you feel most comfortable! We want you to feel most welcome, regardless of wardrobe. The type of performance can sometimes be the best indicator of what is most often worn by others. For example, the audiences might be dressier for a live theater event than they might be for a pop/rock concert, comedy, or family show. Men often wear casual slacks with a button-down shirt or sweater and jacket while others opt for jeans and a polo shirt. Some men even prefer wearing a suit. Attire for the ladies varies from dresses and skirts to pants and jeans. Regardless of your choice, we want you to feel comfortable enough to truly enjoy your experience.

Can I take pictures or videos at the events?

Audience photography, recording or any other form of reproduction of the shows is prohibited unless it is specifically encouraged in the announcements before the event. The Center encourages all kinds of photos in the Center, before the show. Tag us on social media if that’s your jam! #greatlakescenterforthearts #inspireentertaineducate

Where can I view a seating map?

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Do you offer accommodations for accessibility?

Click here to learn more about the many accessibility services the Center offers.

To make special requests prior to attending an event e-mail info@greatlakescfa.org or call 231.439.2600.

If you notice accessibility areas the Center could improve, please contact the Center at 231.439.2600 or info@greatlakescfa.org.

What is a subscription?

The Center is now offering Midsummer Subscription Packages for the remainder of the Summer & Fall Season! Buy tickets to 4 or more events and use code MIDSUMMER to save your seats, 10% off your order, and receive priority ticketing for the 5th anniversary season in Summer of 2022!

Smoking Policy

The Center is a nonsmoking and/or vaping facility.