Planning Your Visit to the Center

Center & Box Office Hours

The Box Office is reachable daily from 9:00AM - 5:00PM by phone at 231.439.2610 or e-mail at

The Box Office in the Center is available for walk-up assistance:

  • Two hours prior to the start of events
  • Monday - Friday from 9:00AM - 5:00PM

Additionally, the GLCFA office located on the second floor of the green Bay Harbor building across the street from the venue is open for walk-in assistance at the following times:

  • Monday - Friday from 9:00AM - 5:00PM

The Main Lobby will open 1 hour prior to any event and the Theater will open 30 minutes prior to any event.

Can't make a show? Just let us know!

We understand schedules get double booked and things come up. While tickets
are non-refundable, we are happy to help you with options:


Reach out to family or friends who may want to attend but do not have tickets yet.


Contact us to exchange your tickets for another event within the 2021 Summer-Fall Season based on availability.


If you wish to donate your ticket purchase, please contact us so we can provide you with a gift receipt and offer your tickets to others to purchase and attend.

Area Lodging

Hotel Walloon

The Center is grateful for the support of Hotel Walloon as the Official Lodging Partner.

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Center Policies 

Dress Code

As for attire, wear whatever makes you feel most comfortable! The type of performance can sometimes be the best indicator of what is most often worn by others. We ask that patrons refrain from wearing hats or other attire that could block lines of vision for others. Regardless of your choice, we want you to feel comfortable enough to truly enjoy your experience.

Running Late?

If you arrive after an event has already started, you will be seated at the appropriate time as instructed by the staff.

Bag Policy

When attending an event at the Center, consider traveling with only necessities for the evening. All bags and persons entering the venue are subject to search. The Center reserves the right to refuse entrance to any item deemed a potential safety or security risk or with the potential to be a distraction to the event.

Cameras & Recording

Audience photography, recording, or any other form of reproduction of the events may be prohibited based on the event. Recording for the purpose of distribution is always prohibited. Please pay attention to the pre-event information for event-specific guidelines.

Age Restrictions

Please use discretion and careful thought when bringing a child to any events. All of our patrons’ comfort is important, including yours and your young person’s. Everyone, regardless of age, must have a ticket to attend an event unless otherwise noted.

Directions & Parking

The Center is located at 800 Bay Harbor Drive, Bay Harbor, Michigan. The Bay Harbor community is just west of Petoskey and east of Charlevoix on US 31.

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The Center is ADA accessible and is happy to help with special needs you may have during your visit. Please e-mail the Center at to make special requests before the event you are attending.

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Read our Frequently Asked Questions

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