Careers

 

 

Venue Operations Associate

 

 

Department:

Venue Operations

Reports to:

Director of Venue Operations

FLSA:

Salary:

 

Schedule:

Full-Time Exempt

Starting at $45,000, depending on experience, plus comprehensive benefits package

A "work week" is Saturday through Friday; responsibilities and schedule will be determined by supervisor and will include evenings and weekends as events require. All effort will be made to accommodate work-life balance for the entire venue team.

 

About the Great Lakes Center for the Arts

The Great Lakes Center for the Arts (GLCFA) is a state-of-the-art, 525-seat theater on the shores of Lake Michigan. It serves as a cultural and social hub throughout Northern Michigan, offering cultural and educational events across all genres—music, dance, theater, movies and film, and intellectual dialogue. The Center's mission is to inspire, entertain, educate, and serve all in Northern Michigan year-round by presenting exceptional experiences across the full spectrum of the performing arts and offering impactful educational opportunities.

Application Instructions

Please provide a cover letter, resume, and three professional references. Email these materials with the subject line “Venue Operations Associate” to jobs@greatlakescfa.org. The position will remain posted until filled.

 

Job Description

 

Reporting to the Director of Venue Operations, the Venue Operations Associate is a multi-faceted role. This position has broad exposure to the many activities that occur in the venue, from concerts, lectures, and film screenings, to school field trips, to weddings, conferences, and more. The Venue Operations Associate provides critical support to other venue staff and ensures that venue operations for all these activities run smoothly. This position is truly a “jack of all trades” in the venue, able to step in and perform where needed – particularly with building and property maintenance, event setup and staffing, artist hospitality, and ticket sales via the Box Office.

 

 

Essential Duties and Responsibilities:

EVENT SETUP & STAFFING (40%)

  • Setup and breakdown tables, chairs, linens, signage, stanchions, and other equipment for all events at GLCFA.
  • Staff events as assigned; for example: monitor event crowds, direct the flow of people in the venue, address patron issues, spot clean areas, stock restrooms, take out garbage/recycling, sell snacks in the concessions area, and other duties as assigned.
  • Assist with artist load-in / load-out as requested.
     

BUILDING & PROPERTY MAINTENANCE (20%)

  • Work with staff to ensure the venue is kept in pristine condition.
  • Perform cleaning, organizing, and basic repair projects beyond the scope of GLCFA’s contracted housekeeping.
  • Shovel snow and salt sidewalks as requested.

ARTIST HOSPITALITY (10%)

  • Purchase food, beverages, and supplies for artists, as specified in their contracts.
  • Setup backstage areas (Green Room, dressing rooms) for artists, as specified in their contracts.
  • Transport artists and their crew to/from GLCFA, hotels, airports, and other places.
  • Run errands for artists as appropriate.

TICKET SALES & BOX OFFICE OPERATIONS (25%)

  • Staff GLCFA’s Box Office when requested.
  • Provide timely and courteous customer support to patrons, facilitating ticket sales and exchanges, and answering questions about events.
  • Prepare and print Will Call tickets and any special orders for pick up at the venue

OTHER DUTIES AS ASSIGNED (5%)

Preferred Background

  • Prior experience in hospitality, tourism, or a customer-service oriented setting
  • A personal passion for the arts is helpful, but not required

Knowledge, Skills, and Abilities Required for Successful Job Performance

  • A customer service orientation, with a genuine desire to help GLCFA artists and patrons have the best exprience possible.
  • Ability to maintain composure and professionalism in front of celebrities and other VIPs
  • Attention to detail is critical
  • Demonstrated self-starter with the ability to work efficiently and independently
  • Ability to effectively organize time and anticipate, plan, and manage multiple priorities with deadlines
  • Ability to make decisions and act within established policies and procedures
  • Verbal and written communication skills sufficient to effectively present information to a variety of audiences and reading comprehension skills sufficient to read and understand varied narrative and financial documents and work-related materials
  • Interpersonal skills sufficient to exchange and/or convey information, receive work direction, and maintain effective working relationships
  • Ability to work independently and as a part of a team
  • Ability to maintain confidentiality when dealing with sensitive or private information
  • Knowledge of and ability to operate standard office hardware and software, including databases, customer relationship management systems, and web-based software programs
  • Valid driver’s license and insurance, and a clean driving record
  • Ability to work evenings and weekends as assigned

Physical and Mental Requirements

Physical effort is moderate at times, with lifting or carrying 50+ pounds intermittently. Duties will require bending, kneeling, and other movement associated with cleaning and other tasks. There will be long periods of standing and walking during events, as well as long periods of sitting at the Box Office.

 

There is pressure associated with project or activity deadlines. Work will require extended use of a computer keyboard and monitor. Work is performed in a fast-paced environment, where interruptions are frequent.

Scope of Impact

The duties and responsibilities of this job are performed with latitude for independent judgment based on detailed knowledge of department or program policies, budget, procedures, and goals. Duties are performed in accordance with department and organizational policies; federal, state, and local regulations; and funder restrictions. The Venue Operations Associate works with the Director of Venue Operations to discuss and receive direction on assignments, priorities, and overall work performance.

 

Some requirements in this job description may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. All requirements are subject to modification to reasonably accommodate individuals with disabilities.

 

Requirements are representative of the minimum levels of knowledge, skills, and experience required. To perform this job successfully, the worker must possess the abilities and aptitudes to perform each duty proficiently.

 

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. Senior management retains the discretion to add duties or change the duties of this position at any time.

Nondiscrimination Policy

It is the policy of the Great Lakes Center for the Arts to offer employment without regard to race, color, national original, religion, sex, sexual orientation, age, height, weight, marital status, or disability. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.